Liability
Cancellation Policy
Terms and Conditions
Consent waivers
This page contains the terms and conditions that apply to your booking with Perpetual Kindness Retreats, in Spain. They were last reviewed on 13th June, 2024
1. Booking terms and conditions
It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
As the business is registered in Spain, all payments must be received in EUROS.
1.1 Deposit amount
To make a reservation, the customer shall pay Perpetual Kindness Retreats a non-refundable deposit in the sum of 50% of the total amount due for each person named in the reservation. The amount will be rounded up to the nearest whole Euro.
If payment of the deposit is not received within 24 hours of asking to book, Perpetual Kindness Retreats will cancel the tentative reservation.
Your booking and deposit fee will be confirmed by email within 24 hours.
1.2 Payment in full
Full payment is due 30 days before arrival date. We will inform you of this date at the time of booking.
If you fail to make the full payment – or balance payment – by the due date Perpetual Kindness Retreats reserves the right to cancel the reservation and all payments received to that date are non-refundable.
Receipt of full and final amount payable will be confirmed by email.
Your booking is not considered definite until we receive full payment for your entire stay from you.
2. Payment
We accept payments via Visa or Mastercard credit and debit cards.
We do not accept American Express or Diners Card.
We have two online payment systems available for you to make payments. One is through the online booking system and for the other, Perpetual Kindness Retreats will send you a payment request via email. If you have any difficulty using your card, please notify Perpetual Kindness Retreats as soon as possible.
We accept payment by bank transfer to our account in Spain. We will email you our banking details on request. Unless otherwise agreed in writing, the price is the exact amount to be received by us. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive. In the event of Perpetual Kindness Retreats being charged a commission fee by the bank, this fee will be added to your account to be paid by you.
We accept payments via PayPal, upon request. If you choose to pay via Paypal, merchant fees apply of 4.2% (or the applicable merchant fees at time of booking), per payment made, which we will add onto the amount due. The payment request will be sent to your PayPal email account.
Full payment received is taken as confirmation of agreement to the Perpetual Kindness Retreats booking terms and conditions applicable to your stay
3. Online bookings and card payments
Guests can use the online booking facility to book a retreat with us. It is your responsibility to check that you have booked the correct dates of arrival and departure, for the correct number of guests and the correct accommodation.
A credit or debit card is necessary to complete the online booking process, to pay the deposit or full amount (if your arrival is within the next 30 days). These credit / debit card details will be stored on your booking – you can ask us to delete them at any time. Perpetual Kindness Retreats will not use your card information for any payments without express consent, except under specific circumstances (for example, destruction to property).
Confirmation of payment will be sent automatically at the time of payment.
Perpetual Kindness Retreats will review the online booking and contact you by email within 24 hours to confirm your booking.
4. Cancellation by you, the customer
In the event of cancellation by the customer, regardless of the circumstances, the following refund fees, minus the deposit, apply. The deposit is non-refundable.
- Cancellation within 24 hours of booking, full refund of all payments received minus an administration charge of 50€.
- Cancellation 30 days or less before due arrival date, 0% refund
- Cancellation more than 30 days before due (original) arrival date, 100% refund, minus the deposit
5. Cancellation by Perpetual Kindness Retreats
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid. This excludes all situations where the government or national health body instruct us to close due to pandemic, force majeure, act of war or terrorism, or other reason outside of our control.
6. Amendments by you, the customer
If you wish to amend your booking, you can do so up to 30 nights before your arrival.
Any changes or amendments to your booking for your visit will be subject to an administration fee of 50€ per booking.
Every time you make a change to your booking, an amendment fee is applicable.
If you amend the date of your retreat, you must attend the retreat within 12 months of your original retreat.
If you are unable to come to the retreat and do not know the date you can come, we can offer to hold your deposit or full payment as credit – you must book a new retreat date within 12 months of your original arrival date. See “Credit with Perpetual Kindness Retreats” for more details.
The terms and pricing are recalculated at the advertised rate at the time of your amendment (not at the prices at the date of original booking). Early bird discounts only apply to the original booking, not to any dates/ retreats that are amended.
7. Amendments by Perpetual Kindness Retreats
Occasionally, changes may have to be made to the program (e.g., facilitator, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating or better. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your arrival.
8. Check-in and check-out times
Check in for the retreat is 4pm and we request that you check out from your room by 11am. We have luggage storage and changing facilities available if you arrive early or leave later.
9. Arrival time to the retreat
Guests must arrive at the retreat by 5pm. This is to avoid disruption to other guests who have come to rest and rejuvenate and to ensure you arrive whilst reception is open. Unexpected late arrivals will be subject to our terms and conditions for late arrivals and applicable charges.
10. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the lead contact of the booking having authorization from all the individuals named on the booking form to enter into this contract. A deposit in respect of every group member is required.
If a group is disruptive to other guests Perpetual Kindness Retreats reserves the right to ask all or any individual members of the group to leave immediately with no refund.
11. Minimum age
The retreat has a minimum age of 18 years. On occasions we will accept young adults aged 16 years when accompanied by a parent or responsible guardian.
12. Travel Insurance
Perpetual Kindness Retreats requires that you take out travel insurance at the time you book your retreat. Your travel insurance should cover the activity of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.
13. Local requirements
Spain has rules which require hotels and other accommodation providers to ensure that their guests’ information is registered and shared with the law enforcement authorities. When you check in, we will request that you (and any guest staying with you that is over 16 year’s old) show your ID Card/Passport. We may also request you to complete and sign an entry form.
14. Accommodation
If you book a shared room, as a solo traveller, unless otherwise agreed we will make sure that your room-mate is the same gender as you. This means you will form “one household” for the purpose of any local health regulations.
15. Your Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. This includes flights and travel within your home country.
16. Transfers from Fuerteventura Airport
Transfers using a shuttle service (external provider) between Perpetual Kindness Retreats and Fuerteventura airport are included in the Gold Package. These transfers are available for specific times of the day. If the shuttle is required outside of these times, a 20€ fee will apply.
Transfers can only be booked between Perpetual Kindness Retreats for the day of arrival and departure.
You must notify us of your flight details at least 72 hours before your flight arrives or departs so that we can book your transfer(s).
If you do not provide your travel information more than 72 hours before arrival, Perpetual Kindness Retreats is not responsible for booking transfer(s) – you must make your own arrangements at your own cost.
If your flight arrives after 7pm and/or you are unable to check into the retreat, it is your responsibility to book your own transfer to wherever you decide to stay.
If you leave the retreat and stay elsewhere (e.g. in another local hotel) for a few days, it is your responsibility to book your departure transfer at your own cost, we do not arrange this.
If you do not want to make use of the transfers offered, or do not meet the above terms, there is no refund or credit.
Transfers between Perpetual Kindness Retreats and Fuerteventura airport
Transfers are between Perpetual Kindness Retreats and Fuerteventura airport only on the day of arrival or departure to the retreat.
Your flights must arrive into Fuerteventura airport between 9am and 7pm. The departure flight must be between 7am and 23.59.
We use an external company for this airport transfer. The external company is responsible for arranging collection time from the airport and the retreat. Please be aware that your transfer to or from the airport can be grouped with non-retreat travellers and your transfer will typically be grouped with other flights arriving or departing within 1 hour of each other. Please therefore expect a wait of up to 90 minutes at the airport and a pick-up time at the retreat (for airport transfers) of up to 5 hours prior to flight time. Very occasionally you may be asked to swap transport vehicles during your journey to or from the retreat.
If you do not have a flight time, you might be allocated to a transfer time by the external provider, to coincide with other bookings they have. Perpetual Kindness Retreats have no control over this.
Last minute retreat bookings
If you book your retreat to arrive within the 72 hours, we will endeavour to book your arrival transfer for you, however we cannot guarantee that it is possible. There is a surcharge of 20€ for us to book transfers during this period.
If you do not want this, there is no refund for any transfers not utilized.
Changing your mind about transfers
If you supply us with flight information and we book your transfer, if you wish to change the transfer up to 72 hours before arrival / departure, there is a 10€ charge for each change made.
Within 72 hours it is not possible to change your transfer. If you would like us to book a new transfer, you will be charged for this transfer(s) booked at the current published price, with the surcharge of 20€. You may be asked to make your own way to the retreat (or airport) at your own cost.
It is your responsibility to tell us your travel information in advance.
Changes made by the external transfer provider
Transfers are provided by an external provider. If this transfer provider changes their terms and conditions, alters their available times, or makes other changes (last minute or otherwise), Perpetual Kindness Retreats will notify you of this as soon as we are aware. We can change our transfer terms at short notice in response to this and Perpetual Kindness Retreats are not liable for any costs.
We reserve the right to ask you to make your own way to the retreat, at your own cost.
17. Late arrivals and charges
We ask that guests arrive before 5pm. This is to avoid disruption to other guests.
On occasions when a guest is delayed due to an airline being late, or when they choose to make their own way to the retreat, we will wait 15 minutes from standard reception close time. After this, a late arrival charge will be applied if we are required to wait. For each 30 minute delay, there will be an additional 50€ charge. We will supply paperwork if requested, so that you can reclaim the expense from your airline or insurer. There will be a maximum one hour wait time. If you know you will be late, please contact us as soon as possible.
If your flight arrives before 7pm and Perpetual Kindness Retreats has booked your transfer with our preferred partner, and your late arrival to the retreat was caused by this transfer partner, the above charges will not apply.
18. Your Health
We recommend you consider consulting a doctor to check that you are sufficiently fit and healthy to undertake the classes and other physical activities that take place at the retreat.
Please be sure to advise us of any health conditions before you book. We reserve the right to decline your application to attend a Perpetual Kindness Retreat. If your health conditions are clearly inconsistent with that confirmed by you in the questionnaire we reserve the right to cancel your booking (before you come) OR to ask you to leave the retreat and your payment is forfeit.
Whilst all measures are taken to ensure a high standard of health and safety, we shall not be responsible for any injuries caused by uneven terrain or our activities inside or outside the retreat.
Our retreats may not be appropriate if any of the following apply:
- you are currently being treated for a life threatening illness (e.g. cancer), or are receiving chemotherapy or radiotherapy
- you have severe heart problems or uncontrolled high blood pressure
- you are pregnant or breast feeding
- you have addictions (past or present) to alcohol, drugs or other similar substances
- you have an eating disorder(s)
The retreat is not set up to support people with current substance abuse problems, mental health disorders or eating disorders. If any of these conditions apply to you at or after the time of booking your retreat, we reserve the right to request written confirmation from your registered health practitioner before attending that you are well enough to participate in the retreat. We also reserve the right to ask you to cease participation in any class, or to leave the retreat completely, with no refund, if we feel this is appropriate for health reasons.
We reserve the right to ask you to leave the retreat if we have reasonable grounds to believe that you are abusing substances or are mentally unstable, with no refund.
In any event we reserve the right to insist you stop participating in activities and we reserve the right to insist you seek appropriate professional or medical help during your time at Perpetual Kindness Retreats at your cost.
If you experience any injury or discomfort during any activity during the retreat, then you must stop immediately and consult a member of the Perpetual Kindness team and, if necessary a medical professional (at your own cost).
Perpetual Kindness Retreats does not support water-fasting. If you decide to water-fast during your stay and we become aware of this, we will ask you to sign a liability waiver form. If you decide to water-fast and do not inform us, Perpetual Kindness Retreats does not accept any responsibility for any adverse effects or events caused by your decision.
19. Dietary change
Perpetual Kindness Retreats serves plant-based food, with no alcohol, processed sugars or added salt. This can be a change in diet for many people. Sometimes this dietary change can lead to symptoms including (but not limited to), headaches, nausea and sickness. We recommend that people cut down or exclude these items 3-7 days before coming to the retreat: tea, coffee, alcohol, sweets and products containing sugar, tobacco, salt. We also strongly recommend that you increase the amount of water that you drink. If you are concerned about the possible effect a diet change may have, we recommend that you speak to your health care professional in advance of attending the retreat.
20. Smoking, vaping and e-cigarettes
Perpetual Kindness Retreats is a non-smoking retreat. We encourage you to give up smoking and the use of e-cigarettes (vaping) during your stay at the retreat. You may not smoke or vape in your room, in the communal areas (e.g. around the pool) or on the retreat premises. If you do smoke or vape in your room, or in a communal area, Perpetual Kindness reserves the right to add a 200€ cleaning charge to your bill, to cover the additional costs of deep cleaning.
21. Left property
We request that you take care to check your room, including drawers and personal outside areas, before you leave and make sure you have all of your belongings. If items are found once you depart, we will notify you within 2 weeks of departure via email.
If, after departing, you realize you have left something at the retreat please contact us in writing, with details of the item(s) and where they were left. We will endeavor to identify and locate the items.
We cannot provide long term storage for guest belongings under any circumstances.
If you want your left property to be returned to you, it is your responsibility to organize a courier to come to the retreat to collect it and deliver it to you. We will package the item ready for the courier – it is your responsibility to send us written confirmation of the address it is going to and the name of the courier. There is a minimum 5€ charge for packaging basic items. Items that need more secure packaging, for example items that are breakable, will have a minimum charge of 10€. This fee must be paid before the item will be released to the courier.
Perpetual Kindness Retreats is not liable or responsible for any items left at the retreat, nor for any items transported via a courier. Unclaimed items will be donated to a local charity shop or discarded after 30 days.
22. Our liability to you
We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, pandemic, force majeure, industrial action, natural disaster, technical problems to transport, staff sickness or cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
We are not liable for any injuries you may incur. Activities at the retreat are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property. The outdoor pools are used at your own risk, they do not have a life guard on duty
23. Unreasonable, unsociable and unacceptable guest behaviour
Perpetual Kindness Retreats aims to provide a tranquil environment for retreat guests and our staff. Anyone with unreasonable, unsociable or unacceptable behavior will be spoken to by one of the management team. If a guest is abusive towards a member of staff or another guest, or if a guest continues to disrupt the retreat experience for other guests Perpetual Kindness Retreats reserves the right to request that this guest leaves immediately, with no refund. In this situation it is the responsibility of the guest to arrange their own departure transfer at their own cost.
24. Damage to retreat property and furnishing
We reserve the right to charge a guest the cost of rectifying damage caused by the deliberate, negligent or reckless act of the guest to the retreat’s property, structure, fixtures, fittings or furnishings.
Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address.
We will however make every effort to rectify any property or structural damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum.
25. Removal of retreat property
We reserve the right to charge guests the cost of replacing any items that are removed from the retreat by them without consent.
The charge will be the full replacement amount of the missing item, including any carriage charges.
Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address
26. Complaint
We value your feedback. If you experience a problem during your retreat, please inform the retreat duty manager immediately and he/she will endeavor to put things right – Perpetual Kindness Retreats cannot deal effectively with complaints made after guests have left.
Once you leave the retreat, if you wish to make a complaint, please do so in writing within 30 days of your departure. Please provide the following information:
- Name and address
- Booking reference / confirmation number
- Phone number
- Date of stay
- How you booked your retreat
- Clear description of your complaint or concerns
- Information about what you would like to do to see things put right•
- Copies of any and all relevant correspondence
Please send this by email to
We will acknowledge receipt of your written complaint within 24 hours. We will endeavor to respond fully to your complaint within 72 hours. If more time is needed to resolve the issue we will write to you explaining what is happening and give the name of the person responsible. We will then respond within 8 weeks.
Our terms and conditions are bound by the laws where the service and/or product is delivered / consumed.
Please note that we cannot guarantee the proportion of male/female guests in any group, and we cannot be responsible for the individual behavior of any group member or other guest sharing your accommodation.
27. CCTV
Please note CCTV is installed in communal areas around the retreat for the safety of our staff and guests.
29. Spanish Law applies
30. Online Coaching Retreat sessions
- By signing up for the online retreat/coaching sessions, you consent to sign up for our newsletter mailing list. You can unsubscribe from this list at any time, using the “unsubscribe” button that is always included in the marketing emails that we send.
- Please be respectful to other participants and the host(s).
- Keep your audio muted during the silent meditation sessions.
- The online meeting is held using a platform called Zoom. It is your responsibility to download their free software to be able to participate in the morning. Please make sure you have good connection to the internet or WiFi.
31. Online coaching
General Terms
Time and date of all sessions are subject to availability.
The package of 5 life and success coaching sessions must be taken within six months of date payment received.
Perpetual Kindness has the discretion to stop working with a coaching client at any time for any reason. The reason for ceasing the relationship will be provided in writing, and in these circumstances a refund in respect of any outstanding sessions will be given.
Payments and Bookings
Perpetual Kindness Retreats online coaching is payable at time of booking. Your coaching session date is not secured until money is received with cleared funds into the Perpetual Kindness bank account (details to be advised by Perpetual Kindness to client at time of booking) at least 48 hours before the session is due to commence. If funds are not received, unless otherwise agreed with Perpetual Kindness, the scheduled date and time will be forfeited, and a new session will need to be rebooked.
Payments via Paypal are subject to an additional 3.5% charge. Any charges made by the bank for payments made by bank transfer will be paid by the client.
Email Support
Email support for the Life and Success coaching package includes a maximum of one request a week for your coach’s commentary or insights into a challenge (maximum 5 requests expiring 6 months from first coaching session). Perpetual Kindness contact email address for coaching support will be provided at time of package purchase.
Invoices
Invoice will be emailed to client on or shortly after date of payment.
Inability to carry out service
In the event of a clear and obvious disruption to Perpetual Kindness’s internet service at the time of a scheduled coaching call, the full coaching session will be rearranged at no additional charge to the client.
It is the responsibility of the client to ensure they have suitable access to internet, appropriate software (described below) and/or phone line to enable online coaching sessions to take place. In the event of telephone coaching, it is the responsibility of the client to call for the session.
The full coaching session (or the remaining part session) will be forfeited if the client is unable to communicate with the coach due to problems with the client’s technology (it is the coach who determines if the communication is sufficient to carry out a coaching call).
Cancellation and Refunds
All payments received for Perpetual Kindness coaching sessions are non-refundable. There is no refund for time or sessions not used (except as described under General Terms).
Amendments to timing of sessions
To rearrange a session, the client must contact Perpetual Kindness (
Gifting Coaching Sessions to Others
If Perpetual Kindness is advised in writing at least 48 hours in advance, a booked coaching session can be gifted to another person. Alternatively, coaching sessions can be purchased as a gift for a third party. For a gifted coaching session to be formally confirmed we must receive confirmation from the third party in writing of their intention to join the coaching session at least 48 hours in advance of session. If no confirmation is received, unless otherwise agreed with Perpetual Kindness, the scheduled date and time will be forfeited, and a new session will need to be rebooked. Otherwise, standard terms and conditions apply for booking, cancellation and amendments to gifted coaching sessions.
If Gift sessions must be used within the period of the expiry of advised at the time of purchase.
History of Mental Health
Anyone with a history of severe mental health problems (including but not limited to psychosis, PTSD, schizophrenia-spectrum disorders, severe bipolar disorder, severe major depression) should make Perpetual Kindness aware of this prior to the session. The coach may request a call with the client before the session to assess suitability for coaching and to determine whether the client has appropriate professional support available at home. In any case, the client is responsible for their own health and takes part in coaching at their own risk.
Options for online coaching software (in order of preference):
Preferred option: Zoom video conference (sign up for zoom here https://zoom.us/, invitation to be sent to client from Perpetual Kindness Retreats in advance)
Google hangouts Meet (only available for gmail or googlemail accounts – invitation to be sent by email to client from Perpetual Kindness Retreats in advance)
Skype (client to provide Skype address and connect with Perpetual Kindness Retreats account in advance of session)
WhatsApp video (only available in emergency – Perpetual Kindness Retreats details to be provided by email in advance of call)
Telephone (available in emergency – Perpetual Kindness Retreats details to be provided by email in advance of call).
33. Perpetual Kindness Retreats credit
- If you have credit with Perpetual Kindness Retreats, you must contact Perpetual Kindness Retreats directly to rebook new dates at your earliest convenience.
- Credit cannot be transferred to another person.
- There is no refund or cash value for credit.
- It is your responsibility to contact us in good time before the expiry date to rebook your retreat. If there is no availability, in the time period, there will not be an extension to the credit expiry date. Perpetual Kindness Retreats does not guarantee you will be able to rebook at the dates you choose – this is subject to availability.
- Perpetual Kindness Retreats does not accept responsibility for contacting you to remind you of the expiry date.
- Once the expiry date has passed, the credit expires and is no longer valid/ available for use.
35. Early bird offer: Full T&C
The following terms and conditions apply for the early bird offer, which started on 5th May 2025.
- The early bird discount of 10% off standard price per night applies to bookings made 6 months (180 nights) or more in advance of the date of arrival at the retreat. i.e. there must be 180 or more nights between date of booking and date of arrival at the retreat. The date of booking is the date the deposit (or full payment) is received.
- This offer does not apply to any bookings made before 7am on 4th September 2018.
- This discount offer is available for all future dates, in all seasons and all accommodation options, so long as condition 1 is true and there is availability, until further notice or until the offer is withdrawn by Perpetual Kindness Retreats.
- Bookings must be made directly with Perpetual Kindness Retreats – offer is not available to anyone booking via booking portals (including Book Yoga Retreats) or other websites
- Booking must be made by paying 10% deposit at the time of booking. Full payment must be received 30 days before the date of arrival.
- The following discounts can also be used at the same time, if applicable:
- 10% returning guest discount
- Long stay discount (10% for 7-13 nights and 50% for 14 plus nights)
- All other standard booking terms and conditions apply.
- There is no cash value for this offer.
- This offer can be withdrawn with immediate effect, at any time (at the discretion of Perpetual Kindness Retreats).